Extended Stay America - Kansas City - Lenexa - 87th St.

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America 

Business response:

Dear Guest, We apologize for the challenges you encountered during your stay. Your feedback is valuable, and we take it seriously. We will address these issues with our team to ensure improvements are made. Your comfort and safety are our priorities, and we regret falling short of your expectations. We hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for your recent review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're pleased you enjoyed our convenient location. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management 

Business response:

Dear Steve, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the Kansas area.Sincerely,Hotel Management