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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told I would get a credit for my room deposit but it hasn't been posted.
Business response:
Shayna, thank you for your review. We are sorry for the issue you have. Kindly know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Decent Was relatively nice all the staff was great. Had a 100 dollar deposit i wasnt necessarily ready for. No mention on hotels.com. i get it but thats a 100 away from my trip.
Business response:
Ryan, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Not far from the highway, Only thing is the additional 100.00 deposit I had to do, that I didn't know about at time of booking.
The bed was terrible, it was concave. Ron was clean.
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
The staff was kind and the site was nice. I was disappointed that they did not actually have breakfast. I picked this hotel because it said it included breakfast and I did not want to have to make an extra stop when driving across the country. They had coffee.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall. However, we regret your disappointment with the breakfast not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Great place-Would stay here again for sure! From the outside building looks a little dated but when you get inside it has been updated big time! It was like we had our own apparently. Very roomy and clean! Bed was actually super comfy. Wish we had more pillows but we managed! The staff was super friendly at check in and out! Location was perfect. We just came down for a weekend get away with no plans. Very convenient and close to a lot of stuff!
Advertised a fitness room and breakfast and they had neither.
Business response:
Thank you for sharing your feedback. We apologize our hotel did not have the fitness center you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during... read more
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.