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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was not what I expected from the pictures. The outside was not very clean and it was obvious that people were living there and were outside smoking and hanging around the building. They had loose dogs and one even ran up to my two year old. We entered the room and the floor hadn’t been swept or mopped after the last guest. I was surprised the bed sheets were cleaned. The door locks were not in very good shape but thankfully we made it work for two nights. There were stains on the walls and the bed was not in ver... read more
Business response:
Dear Makaila, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our... read more
The cleanliness is -1000
Business response:
Dear AbdelRahman, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Dirty floors in room. Trash everywhere in parking lot. Walls are paper thin and pets in rooms all around us. Person left the TV on all night so no sleep for us. One rickety chair in room. Pass this place over if you are booking in KC.
Business response:
Dear Alan, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerel... read more
Roachy, Roach, Roach!!! Roooooooooaches!!! Left early because of it and my skin was irritated because of the room, ect. Water may be too hard or something idk.
Business response:
Dear Myltus, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider ... read more
The front desk rep was rude and the room was really dirty
Business response:
Dear RAHUL, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We will follow up on your concerns to ensure we are well-poised to serve you better during you... read more
Gross Dirty. Did not feel safe. And did I say dirty
Business response:
Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this compromised your experience. We have shared your concern with our housekeeping team and will follow up on them to ensure we are well-poised to serve you better during your next stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.