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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
security deposit is 100..not warned! they charge a 100 dollar refundable security deposit. will have to wait as they say 3 to 5 days for it to return but we all know it takes a week or more. if i would have known i would not have booked !!
Business response:
Thank you for being our guest. It was disheartening to know the incidental fee came to you as a surprise, and we regret the inconvenience caused. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Though it is available on our website, we regret you were not aware of it. We hope you will allow us a chance to host you on a future visit. Sincerely, Hotel Management
Check in was easy, however, the room was less than expected. It was clean and laid out nicely but the only "amenities" were towels, shampoo, and soap. There were no glasses, no coffee maker, no plates, and no utensils. Strange for an "extended stay" hotel. There were not even ice trays in the full size fridge. I suppose you get what you pay for (and i got the "Orbitz package" - ha ha), so next time, I will be staying somewhere else and probably doing a little more research.
Business response:
Mike, thank you for your review. We are sorry for your disappointment with the in-room amenities. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
This was the worst experience of my life, I do not recommend.
Business response:
Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage. Sincerely, Hotel Management
Business response:
Scott, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My husband slept on the floor for 2 nights because there were no more 2 beds available just because we made our reservation through Expedia they would NOT even offer a roller bed only more bedding for the floor my husband had decided to come along with my son and I. also we had a room with a backed up toilet so I hey moved us to another room that also had a BACKED UP TOILET so for 2 NIGHTS NOT ONLY DID THEY NOT ACCOMIDÀRE US TWO BEDS THEY PUT US IN ROOMS WITH BACKED UP TOILETS . HMMM MAKES ME WONDER WAS IT BECAUSE WE WERE HI... read more
Business response:
Angela, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the issues you had with your suites. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action. We value you as our guests and regret the inconvenience caused to your family. Thank you again for your feedback, and we hope to have an opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Ralph, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hello!? No thanks Myself and my 2 teenage children booked a room for 1 night. Lets see, arriving at the motel. . . stood in the lobby hollaring "hello, here to check in" and continually calling the office phone for about 20 minutes before anyone came to help us. Was told there would be grab and go breakfast on the front desk from 6-9:30am, came down at 7:15, there was cups and creamer on the counter. Told the front desk attendant we were told there would be granola bars, cereal bars and muffins. She looked like she was think... read more
Business response:
Angela, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered with our service and hotel. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take appropriate actions. We value you as our guests and regret the inconvenience caused to your family. We hope to have a chance to provide you with the stay you deserve on your next... read more
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.