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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hmmmm. Pretty doggone tired (furniture, fixtures, etc). Trash truck rolled in (loudly) at around 4 am. Technology at front desk not working at check in - clerk frazzled. Walls pretty thin.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
awful management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
AC out, no hangers, no continental breakfast.
Business response:
Terry, thank you for being our guest. We regret the disappointment you had with our grab-and-go breakfast not being available during your stay due to the current situation. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We have also asked our maintenance team to address the problem you had with the HVAC unit. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
The room smelled of body odor and weed when we walked in. It appeared there was a blood splatter on the ceiling. The front door didn’t completely close.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
After noon mid evening staff will try absolutely anything to get an extra dollar, the evening staff is angry anytime you ask for anything even if it may he a key to your room that doesn't work for unknown reasons. I really loved it he location however the staff made my decision to leave and book close by very easy
Business response:
Thank you for your review. We are so sorry our staff member was inattentive to your needs. We will certainly share your comments with our department managers as we continually take measures to ensure we are delivering the finest hospitality. We hope you will reconsider returning to our hotel, as we would like you to experience our hotel as you should have on this past visit. Your experience with us was not typical, and we hope to welcome you again soon. Sincerely, Hotel Management
The chair in the room was heavily soiled, I had to cover it up with a blanket before I allowed it to be sat on. The furniture is so worn and used. My toilet was stopped up.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.