Extended Stay America - Kansas City - Lenexa - 87th St.

Anonymous 

on Expedia

4 years ago

Room conditions were terrible, staff not responsive, 

Anonymous 

on Expedia

4 years ago

Disappointment and coatly! We paid for a king room with an equipped kitchen - we received a queen bed (no price adjustment, just take it or leave it), they had NO kitchen cookware or dinnerware, and the place was filthy. Do not recommend. 

Anonymous 

on Expedia

4 years ago

The front desk staff was friendly and cordial. The property has dog feces in the grass common areas. The first room smelled of smoke, clearly someone didn’t follow the rules prior. We were able to switch rooms. The second room was not clean, and extremely loud. The hotel is right off interstate 435, and it was as if the road was in your room. I was not expecting much due to the price. However, the cleanliness and noise levels were appalling. Needless to say, we checked out after 30 minutes, and stayed elsewhere. 

Anonymous 

on Expedia

4 years ago

Pipes busted in hotel. Had to sit in my vehicle for 4 hours in negative 4 degree weather. No water for 2 days. Not their fault but they offered nothing in the way of compensation. Did not clear sidewalks or stairs of ice and snow. Almost fell several times. Lazy, unknowledgeable staff. 

Anonymous 

on Expedia

4 years ago

security deposit is 100..not warned! they charge a 100 dollar refundable security deposit. will have to wait as they say 3 to 5 days for it to return but we all know it takes a week or more. if i would have known i would not have booked !! 

Mike 

on Expedia

4 years ago

Check in was easy, however, the room was less than expected. It was clean and laid out nicely but the only "amenities" were towels, shampoo, and soap. There were no glasses, no coffee maker, no plates, and no utensils. Strange for an "extended stay" hotel. There were not even ice trays in the full size fridge. I suppose you get what you pay for (and i got the "Orbitz package" - ha ha), so next time, I will be staying somewhere else and probably doing a little more research.