Extended Stay America - Kansas City - Lenexa - 87th St.

Brandi Lynn 

on Expedia

3 years ago

Don't be deceived by the photos! Our room smelled like smoke and it was yucky - broken chain on door, gross kitchen/bath Staff was not professional. 

Anonymous 

on Expedia

3 years ago

Room doesn’t feel clean, but worse, NEITHER of the security locks worked. Only the primary lock. Not a good feeling at night. The accommodations are old and worn out. 

Jennifer 

on Expedia

3 years ago

Not professional! The hotel over booked and when we got there they didnt have our rooms. They moved us to another hotel 10 miles down the road into an area that was not as nice and the rooms were not as nice. They didn't offer anything for their mistake or for our inconvenience. 

Michael 

on Expedia

4 years ago

Some of the staff are very helpful while others in management are not so helpful. First visit was a pleasant experience however this last visit we will not be staying at this property again. The room furnishings were old and very worn. The bed caved in the middle, office desk chair missing a wheel which made the chair tilt. Requested a more accessible room two weeks prior to check in and was denied request. 

Anonymous 

on Expedia

4 years ago

Not nice staff, they cut off the water without notice, dirty place. 

Anonymous 

on Expedia

4 years ago

Not a place for a good night rest. No breakfast. Floor was really dirty, bed is uncomfortable, checking out was unfriendly, unable to print out any receipts. Coffee machine is broken, no breakfast provided as advertised. No mention of deposit on the website, when was told I will be getting my refund after they check the room, was told they can’t print out receipts or confirm my refund of the deposit. Room doors are constantly opening and slamming thru out the night, informed the front desk but was told there’s nothing they c... read more

Anonymous 

on Expedia

4 years ago

Economically priced, however it came with myself noticing the neighbor next door to my room having to re clean their suite...Low and behold I had to do the same thing. Inattention to cleaning on top and behind refrigerator. Inside of drawers were not clean, the only chair in the room needs to be replaced due to stains in chair. I'm hopeful this information will help to improve the establishment for sustainment in world of customer service improvement.