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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy dog next door. Dirty floors. AC rattled all night and kept me up. Told the staff and they did not apologize or anything. They didn’t care.
Business response:
Kipp, thank you for your honest evaluation. We are sorry for the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hote... read more
Should get a refund We were rerouted to an Extended Stay in Missouri. The Missouri one was terrible. Everything was dirty, Everything! Carpet everywhere was stained. Walls were damaged. In the room there was a wad of hair and dirt in the kitchen sink. We found pieces of chips under the sheets in the bed. The room was so dirty we wouldn't even open our suitcase in there.
Business response:
Natasha, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
There was trash everywhere outside of property. Cigarettes and beer cans lined the building near room entrances. The inside of my room there was trash, dead bugs, various spills on the floor that made it sticky everywhere, and tub faucet was broken. Barely any hot water anyways. I spoke to the front desk. She told me she couldn’t switch the room but would make sure to have it cleaned as we were heading out for dinner. We arrive back and no cleaning was done, no one touched the room. The next morning, there were different fro... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Don't be deceived by the photos! Our room smelled like smoke and it was yucky - broken chain on door, gross kitchen/bath Staff was not professional.
Business response:
Brandi, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Room doesn’t feel clean, but worse, NEITHER of the security locks worked. Only the primary lock. Not a good feeling at night. The accommodations are old and worn out.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not professional! The hotel over booked and when we got there they didnt have our rooms. They moved us to another hotel 10 miles down the road into an area that was not as nice and the rooms were not as nice. They didn't offer anything for their mistake or for our inconvenience.
Business response:
Jennifer, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Some of the staff are very helpful while others in management are not so helpful. First visit was a pleasant experience however this last visit we will not be staying at this property again. The room furnishings were old and very worn. The bed caved in the middle, office desk chair missing a wheel which made the chair tilt. Requested a more accessible room two weeks prior to check in and was denied request.
Business response:
Michael, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Not nice staff, they cut off the water without notice, dirty place.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, It is certainly disappointing to hear about your experien... read more
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.