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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was not clean. We were approached by two dogs off their leashes, there was blood on the back door, and what we chose to believe was chocolate on the kitchen floor. Every surface was sticky and dirty. We quickly left, was told we would be issued a full refund, still waiting on that, and we never looked back.
Business response:
Thank you for sharing your feedback. Please accept our apologies for the issues you experienced during your stay with us. The incident you highlighted is concerning and we have immediately bought this to the attention of our front desk and housekeeping staff to ensure this does not happen again. Regarding the refund-related queries please reach out to the booking website as they will assist you better. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The maintenance person and the front counter clerk were not very professional. The maintenance person continuously was cursing to the point the clerk had to ask him to stop because we were standing there. The clerk was friendly, but not very professional. It was extremely noisy and I would strongly suggest staying somewhere else.
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job in providing an excellent guests’ experience, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Shower broken wall dirty furniture looked filthy
Business response:
Ashley, Thank you for being our guest. We apologize for the housekeeping and maintenance oversights you encountered during your visit. Your feedback has been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
Very disappointed! This extended stay hotel is very run down. When I arrived front door was locked. This was first red flag. Did not say anything about not having grab and go breakfast or no coffee. Had to sign a no refund if had to leave early. Towels were very small and shower hard to stand in for a person 70 years young. Had to go to office to get plates or any item for cooking or eating. I know that we are in a CoVid time but still let people know what they are not receiving. Over priced for what you received. Wish I boo... read more
Business response:
Please accept my apologies for the unpleasant stay you had while you were here. We never want to disappoint any of our guests, so we truly regret the inconvenience it caused. We have discussed your comments with our housekeeping and front desk staff to ensure we are providing the best service to our guests. Thank you for your patience and understanding. We hope to have one more chance to make your next stay a memorable one. Sincerely, Hotel Management
There was someone in our room while we were gone and the staff said it wasn't them and there was nothing they can do about it. Good thing we took all our belongings with us. I will not stay there again
Business response:
Michael, thank you for your review. We apologize for the inconvenience you were caused by the incident you described. Please be assured that we consider this a very serious concern and our team is taking the appropriate actions to investigate. If you have any further details feel free to reach out to us. We are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve. Sincerely, Hotel Management
Well the surrounding property look just fine what isn't fine is that they kept $100 of mine and still haven't given it back that's what's not okok okay
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope to serve you back soon! Sincerely, Hotel Management
Room was dirty, bed uncomfortable, property dirty and smells bad. No help around for extra towels. No coffee!!!
Business response:
Teri, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Our check in was supposed to be at 3. We arrived around 3:30, and our room wasn’t ready yet. She advised it would just be about 15 minutes so we waited. The room was still not ready at 4:30, so o asked for a refund so we could find another room somewhere else.
Business response:
Kelly, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.