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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable except restrooms I got in late at night and left early in the morning due to meetings, however, it looked as though the bathroom wasn't cleaned before I arrived. There were black hairs all over the shower, toilet, and even in the sink.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Cigarette burn holes on countertops, hair on shower wall. Will not stay there ever again.
What Is That Smell? This hotel has definitely been here for quite some time. Unfortunately, it's also obvious that the hotel needs a face lift and room updates / upgrades. From the cracked counter tops to the cracked bathroom tile to the dirty bathroom floor to the terrible smell in the room when we first entered, it was certainly a memorable stay. The neighborhood was nice, close to the highway, and near our target destination. I just can't, in good faith, give this hotel a high rating even though the staff meant well.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
KC Trip Breakfast consisted of apples and breakfast bars. Towels were incredibly rough. Could not plug in bed lamp or alarm clock. Amenities were scarce. Too much money for mediocre room.
Business response:
Thank you for providing us with details about your stay. I am so disappointed our amenities were not to your satisfaction. Please accept my apology. As this hotel’s manager, I can assure you that we will be closely inspecting our linens as well as making sure we are clearly communicating our amenities during guest arrivals. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Booked for 4 adults: Expedia assigned us a room with (1) double bed and a sleeper sofa! That's not my idea of accommodations for 4 adults. However staff was kind enough to upgrade us to a room with double beds. Still tight sleeping quarters. Both beds barely fit into the sleeping area, with one bed completely pushed against a wall. Room needed lots of TLC and cleaning. Dead bugs on carpet, dirty/spotted comforters, only bath linens for 2 people, bathtub did not drain properly, mildew on shower curtains. Room had been painted... read more
Business response:
Your review for our hotel was recently brought to my attention. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working with our staff to ensure rooms are thoroughly cleaned and inspected to our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in t... read more
Desk clerk spent more time outside taking smoking breaks and talking on the phone than doing her work. Don't get a room anywhere near the lobby, as the sound of people talking and laughing carries far due to the open layout and lack of sound absorbing matetials.
Don't Stay Here We were amazed that the hotel had any stars. The building had a terrible odor. Towels that should have been white were black from stains. Counters were burned. Just filthy. We couldn't even stay it was so bad.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. Your comments were reviewed by the staff, and we will be retraining our housekeeping staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town... read more
okay comfort, terrible Internet The overall cleanliness was good. Where it lacked was the Internet. Even after paying for enhanced high speed it was barely breaking 1meg. The Innflux Internet provider had me pay to connect my xbox which i travel and live out of hotels and I've NEVER had to pay for that service. It's 2015, we live in a world where fast connectivity is a must and for a place where people stay for months at a time this is just unacceptable.
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that our Internet service was not to your satisfaction. Still, we are very happy to know that we were able to provide you with a clean and comfortable room during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.