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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Que paga uno por medio de expedia y me bolbiero a cobrar usando mi targeta que quedo como deposito
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Kindly note, we must have a credit or debit card on file for each reservation to cover incidentals during your visit and this is standard industry practice at reputable hotel chains. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Mouse P..P Terrible service. Room smelled like urine. Found chicken nuggets, crackers, and MOUSE DROPPINGS in the couch. Didn't stay...left before the bed bugs bit.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Charged twice for my stay. Charged me for my prepaid room even tho they said that was not going to happen. The guy working was taking in circles. I paid twice for my stay. I hope hotels.com will fix it.
Business response:
Dear Briana, thank you for reaching out to us with your review. We are so sorry for any billing discrepancies on our part and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any lingering billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you and travel well. Sincerely, Hotel Management
None of the lamps had light bulbs. Hair dryer didn’t work. Elevator was out of service so we had to use the stairs and we were on the top floor. breakfasts was described as continental. It consisted of coffee, granola bars and n muffins. I don’t drink coffee. very disappointed
Business response:
Thank you for choosing to stay with us. We apologize for the housekeeping issues you encountered in your room and the inconvenience you had due to the lack of elevator service. Please be assured that we have discussed your feedback with the appropriate team to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This was not the hotel they actually overbooked and had to send me else where. I was an 8 hr. Out of towner and I didn't know the area in which i sent to. The new location not that great. I had my child/athlete and we got sick because of all the smoke. We are not use to all the smoke but left immediately that day because i along with my family got sick. Luckly i had a relative that lived in the area that i could stay with. Staff was good and nice but if you have any kids not the best place to stay.
Business response:
Thank you for the feedback. We are so sorry for not being able to accommodate you this time and for the inconvenience caused to you due to the relocation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Rooms are out dated,tried to do a weekend getaway for my wife and me,but got to the room late on friday night the room smelled and was infested with ants coming out of the ac vent and crawling all over bed.Had to wait in line forever just to get our money refunded and couldnt find another hotel that late so had to stay with friends.Our weekend was ruined,will never stay at a extended stay america again...
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. The cleanliness of our hotel from top to bottom is our highest priority. Our procedure is to inspect every room prior to guest check-in, and obviously, this step was missed. We will address this matter with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. We hope you will consider giving us another opportunity to serve you better on your next trip. Sincerely, Hotel Management
The sink was clogged the entire stay even when it was reported before 3 on Friday. The staff was zero help and blamed the other employees. Received an emIl apologizing for the inconvenience and to stop by the front desk to see how it could be resolved. The front desk was no help and just made it worse. Serious staffing issues.
Business response:
Thank you for your review. We apologize for the maintenance issues you encountered in your room and for not being able to resolve the problem to your satisfaction. Please be assured that we’re reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management
What I didn’t like is that my room wasn’t ready at my arrival time of 9:00 pm, we were told that there was continental breakfast but it was not. I was denied dishes which is why I wanted a room with a kitchen. I had to go out to Walmart to purchase cookware. While using the stove the kitchen lights kept flickering
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.