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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No help I cant say how it was since i paid for my room online at hotels.com just to get all the way there and was told there was one king available. Instead of the man letting me pay the difference since i paid online hours prior he wanted me to pay almost 100.00 more dollars and seek the refund from hotels.com for the other room. Now i have to wait almost 2weeks for a full refund and my plans were cancelled.
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bad bad stay Awful. A/C didn’t work, Fan didn’t work, no shampoo or lotion (not even when i asked the front desk), I could hear my neighbor snoring, and it smelled musty.
Business response:
Erik, thank you for taking the time to review our hotel. We are sorry for the difficulties you experienced during your stay and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel M... read more
Terrible mistake 1. STRONG terrible smell as soon as you open the door. So we turn the fan on high to reduce the smell but it never cleared. 2. Sheet has blood stain. Slept with our clothes on because it was disgusting. 3. shower makes loud noise when you turn hot water on. 4. Breakfast DON’T expect anything. Coffee taste like water. That’s all you have for breakfast.
Business response:
Mitchell, we apologize our facilities and amenities were not up to your expectations and the inconvenience these caused. We have shared your feedback with the concerned teams to take the corrective actions. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not again The room was very dirty. There was heavy dust on the easy chair and corners of the room was dirty. Breakfast was hardly breakfast at all. The bed smelled like seman and the sheets looked like they had not been changed. The bed spread was very worn and old.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working with them to reiterate the importance of our daily cleaning process to make sure such issues aren’t repeated going forward. Your feedback with regard to our breakfast will be discussed with our Brand Leaders when determining new offerings for future implementation. Please consider giving us an opportunity to make your next ... read more
The hotel lobby had no one there when I arrived. It said to call using a phone that was broken. Okay, so I can get over there. I walk into the Bathroom. There is a dirty used wash cloth hanging from the tub. I find a towel that looked like it needed to go through the dryer again. Also, the sheets, yeah. Overall, I would never recommend anyone stay at this old, dirty hotel.
Business response:
Please accept our sincere apologies for the issues you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. As a valued guest your feedback is taken seriously and discussed with the concerned team members in an effort to deliver more better services moving forward. We would like to regain your trust and hope you will give us that chance in the future. S... read more
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Business response:
Julia, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Desapointed We had stayed at this hotel in the past but I don't know if they have changed management the service in general wasn't the same .. Even when I communicated at the front desk the conditions of cleanest in the room it didn't work , however one of the guys who I believe was an assistant manager he tried the first night putting us in a different room but basically was the same.. We didn't have a good experience unfortunately.
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Dirty room, terrible staff attitude I was charged extra for being changed rooms due to ours having dirty bedding and the room smelled. Also when I asked to see a confirmation paper the manager gave me serious attitude.
Business response:
Taylor, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.