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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left tired and hungry. Ugh, I hate saying anything negative in reviews, but.... The good: price, location and the guy when we checked in at 9pm was nice. WiFi was decent. The bad: the smell. It's a non smoking facility, but the entrance, halls, and our room reeked. The advertised breakfast was a smattering of carb laden prepackaged goods. The a/c was right next to the bed, so sleeping was next to impossible with it cycling. Hubby had to put the comforter at the bottom of the door to block light and noise. We just needed a ... read more
Business response:
Thank you for your feedback. Although you enjoyed your overall stay, we are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. I have shared your concerns with my management team in an effort to improve our facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
First thing I saw was a large spider in the bathtub. Not something that makes you feel good about sleeping there.
Business response:
We are extremely sorry for the issues you encountered in your room which made your stay disappointing. Although we make efforts to be perfect, sometimes we fall short. I will be sure to share your concerns with my housekeeping team in an effort to improve our performance from this point forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Do not stay here. . Moldy tiles in the shower . GM didnt know where a gricery store was located. This is an extended stay hotel with a kitchenette meaning people are very likely to want some provisions in their room. There are 2 grocery stores w in 3 blocks! . Not a coffee mug or fork in the room. If you want any accoutrements you have to rewyest them. . No clean towels in the gym.
Business response:
Tricia, thank you for your feedback. Please accept my apology for the inconvenience you experienced during your stay. Your feedback is appreciated and we will use it as a training tool to improve our service delivery. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
This place was infested with ants!
Business response:
Damon, thank you for your review. We apologize for the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. We have our pest control company scheduled to check and treat the room immediately. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
Over Priced with nearly no amenities! The hotel was Overpriced & had nearly no amenities. The Queen size bed was really a full size bed. The breakfast had 2 items. A granola bar or a pre-packaged muffin. No juice or milk.No ice machine. You are to Make due with 2 ice trays. No daily newspaper. You get more amenities at a Motel 6 for less money!
Business response:
Jim, we are sorry your room did not have the amenities you needed. Being an extended stay property focused on long-term guests, we do have items such as a fully equipped kitchen and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We have also taken a note of your comment in r... read more
Nice stay. We checked in early morning around 2 and checked out at 11.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and were impressed with most aspects of our hotel. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Noisy Lots of loud neighbors and slamming doors lead to loss of several hours of sleep. Room was cold too.
disapointing experience Very disapointing! Hard to find went to another Stay America close by in error. They were rude and not helpful at all with directions. Claimed work out room. Only two machines and visible to all coming and going through front door. Breakfast was a joke. Tiny coffee cups. Lousy coffee. Packaged muffins only food available. Would never recommend
Business response:
I want to thank you for taking the time to post a review of your stay and for sharing your experience with us.We are sorry you did not like our breakfast. I read your comment about the other hotel being rude to you, I will look into this We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.