This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They don’t clean the room and I hv food in the refrigerator and when I go to eat they disappear
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not so friendly at the front desk The lady at the front desk was extremely unprofessional and not friendly at all. She actually made me feel uncomfortable. I will not be staying there again.
Business response:
Thank you for taking the time to review your stay. We apologize for the service issues you experienced while you were here. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
First of all, the staff at the hotel were rude and disrespectful. On the third day of my stay, and after a long 12 hour shift working at the hospital, I came back to the hotel and my room key would not work to let me in the front door. I tried to motion to the desk clerk who so rudely yelled at me to use my key because she could t be bothered to turn away from her private conversation. I tried to motion to her that my key didn’t work. That’s when she copped an attitude and yelled at me “do you even stay here?”. Long story sh... read more
Business response:
We apologize for the rude behavior by one of our team members. Also, we apologize for the cleanliness issue. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Agnes, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Mouse droppings through sofa bed, unwrapped cough drop in bed, smoke smell in hallway, addl price for room cleaning, loud, no conditioner.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Would NOT recommend this hotel Would NOT stay here again. Compared to other hotels I've stayed in designed for an extended trip, this room/hotel was very disappointing. When we arrived, the front desk had no record of our reservation & asked me to call hotels.com instead of taking some initiative to assist. It took over 30 minutes to resolve the issue. In terms of the room, the following are some of the issues: - Only 1 towel rack (which held the clean towels )in the bathroom area (doesn't sound like a big deal but it was a ... read more
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel... read more
once is enough poor poor bed, too small for a queen and only had single covers and sheets. Rolled to center, extremely difficult to get to and stay asleep (I don't have those problems otherwise). Very small, no coffee pot. Won't stay again
Business response:
James, thank you for your comments. We are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The rooms are clean with comfortability, but I was told that I had to check out without any notice. I requested a one night extension, but my request wasn’t honored and I wasn’t notified until the next day at check out time. I wasn’t prepared to check out at that time. Also, it was very noisy on the night before with staff allowing doors to slam from 3am until 4 or 5am the next morning. It was very very noisy!
Business response:
Thank you for sharing the specifics of your stay with us. Although we’re glad to know you were pleased with your well-maintained room, we apologize for the service and noise issues you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams and, we are taking steps to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.