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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No
10/15 - 18/2021 The Front Desk personnel were very good, no issues. Concerns were people standing in front of the hotel door smoking, about 8 to 12 guys and a lady letting the 14 month old play in the entryway. Towels were a little threadbare but usable. Drainage issues in both the sink and shower/tub.
Business response:
Thank you for taking the time to evaluate your stay. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret not meeting your expectations and apologize for the concerns you had with the sink. We will review this with our maintenance team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Unexpected deposit, but also unexpectedly clean. The check in process was the only flaw in our trip. There was an unexpected deposit of $100. We brought mostly cash, except for the cost of the room which was on our debit card. But when we arrived, we were told that our deposit had to be on the same card we used to book our room, no exceptions. Therefore, we had to drive 40 miles round trip back into Missouri to get to a bank to deposit our cash into our bank account in order to check into our room after a long night and a ea... read more
Business response:
Christian, thank you for taking the time to share your review. We are happy to know you loved your room and that you enjoyed your stay. That said, we truly regret the inconvenience and frustration you experienced at the time of check-in with the incidental charges. We value your business and look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
It was very affordable and nice
There were tiles off the wall. There was either blood or feces on the wall that had not been cleaned up. The recliner in the room didn’t work. They stated they were coming to look at the recliner, but never did. But other than this, I really liked the property.
Business response:
Wendy, thank you for choosing Extended Stay America. We are pleased you had an overall good stay and that we met most of your expectations. That said, we are sorry for the issues you experience in your room and we have shared it with our housekeeping and maintenance team. We hope you will visit us again in near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 4.3 star rating with 1,292 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.