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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Large rooms Very nice.
First off this hotel is way over rated on this website, it's ok, not exceptional, or wonderful, or great, just ok. My most recent stay will be my last. First the negative, there's a $100 security deposit for which they hold for five to seven days After you have checked out. Ridiculous! I've stay a 5 star Marriott's and never paid a $100 deposit. Anyway, my recent stay required three room changes, the first room the heat would work for about 10 minutes then it would switch to AC. Next room, no heat at all. Final room, heat wo... read more
Business response:
Dear Guest, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give u... read more
It seem to have a clean appearance when I entered the lobby but when I got to my room it wasn't as clean as I would've liked. Every single door knob was dirty and smeared as if they had not been cleaned in a long time. Then I found out after checking in that there would be no water from 9am to 2pm everyday. I guess because of that there was also no breakfast available. That was the reason that I chose this hotel. I was very disappointed.
Business response:
Dear Onika, thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We are working with our housekeeping department to ensure all procedures are followed so this does not happen again. We can do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management
Horrible
Business response:
David, we apologize for failing to provide you with an exceptional stay. In the future, please know our front desk staff is always available to help make the most of your visit. We would have loved to resolve any issue while you were here. Thank you!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.