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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No dan la Bienvenida, huele mal, y fuman casi en la entrada y uno llega con niños
Business response:
Dear Willian, thank you for taking the time to give us feedback on your recent stay. We apologize for not providing a more pleasant stay. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We also apologize for the behavior of our associate at the front desk for not being courteous and welcoming toward our guests. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another ... read more
Everything was great besides needing the fold out bed and the mattress was stained and disgusting. There was also hairs and unrelenting filth in the drawers of the dressers. Attention to detail on cleaning at an "extended stay" is much needed at this facility. Other than that the staff is great.
Business response:
Dear Erin, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Reserve una suite, donde supuestamente en la foto tenia puerta para dividir la recamara de la sala. Y me dieron un estudio. Y cuando fui a preguntar me salen que solo tienen 9 y todos estan ocupados. Porque cuando hice la reservacion no me dijeron que no habia disponible. Porque una cosa es una suite y otra un estudio a parte de claro el precio es diferente. Y tampoco me regresaron la diferencia. Aprendizaje.. No vulevo a reservar en este lugar.. nuncaa
Business response:
Dear Gloria, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please contact the hotel front desk directly for further assistance. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Sucio y hay cucarachas
Business response:
Dear Juana, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We have also shared your feedback regarding cleanliness with our housekeeping team. We hope you will ... read more
Certainly don't pay full price! Internet was out during check-in and it caused us a major delay. We missed an hour of our concert that we went to attend. There was nothing we could do to avoid it. The hotel had several vagrants looming outside. Alcohol was split all over the outside tables. The room wasn't horrible but was clearly way outdated. Breakfast was a fiber bars. Yes that was the only option available. Absolute joke.
Business response:
Dear Kevin, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
No respect or protection to guests There was hair in the sink and hair in the bath tub. It was not clean. The toilet under the rim was horrific. The mirror was dirty. They obviously didn't clean the bathroom or sink area at all The front ask just said sorry. Be prepared to pay a $100 deposit that is even more than the room costs. And assign a ton of documents.
Horrible Horrible this hotel is not clean at all and has a very musty smell, Bad patch job on bathroom door, bugs coming from shower drain, towels looked grey and not white. Will never stay here again and would never recommend
Business response:
Dear Kristine, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
my deposit was not refunded. This is extremely unacceptable
Business response:
Dear Syed, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please get in touch with the hotel front desk directly. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.