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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay the extra money for a better place The room we got hadn’t been cleaned very well. I found bands for braces on the floor and the hair dryer had a layer of dust on top of it. The a/c unit was loud to where you had to turn up the tv every time it turned on. The bed was rock hard. After the first night my husband and I could hardly walk because our backs hurt so bad from the bed being so hard. I was informed at check-in that there was complimentary breakfast but both mornings I went down to the breakfast area, there was only... read more
Business response:
Thank you for your review. We apologize for the issues you had in your room. We have shared your feedback with our housekeeping and maintenance teams, and we are working with them to fix the problems you outlined. We are also sorry for the trouble you and your husband had due to our bed. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We would like to rega... read more
Room smells so bad. No room cleaning for 4 days we are there
Business response:
Jean, thank you for taking the time to share your feedback. We apologize for the issue you had in your suite that caused discomfort. We will share this with our housekeeping staff to take corrective actions. We are also sorry to know that our housekeeping policy was not explained to you. Kindly note, to respect the privacy of our guests, housekeeping is conducted every week, but we also do provide this on your request for a minimal fee. We will utilize your comment to communicate this information effectively. We hope to have... read more
Went to go put my kids in bed and there was hair in both beds. Also orbit or the actual hotel website had anything about a $100.00 deposit and then charged my friend $108 when I was quoted $94 after tax.
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Don’t stay here Horrible customer service, it was so terrible I didn’t stay
Business response:
Richard, thank you for evaluating our hotel. We apologize for the service issues you had experienced. We will address this appropriately to ensure this is not repeated. We value your feedback and hope to have another opportunity to demonstrate the excellent hospitality you should have experienced on this visit. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel management
The bathroom sink was plugged and the bed was not comfy at all
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Again, we apol... read more
Rooms were not cleaned very well. I had a foul odor that came out of the heating vent. There were cigarette butts all over the outside of the doors. The hallways smelled like smoke. I had all blood stains on my sheets
Business response:
Karen, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
didn’t care for this place .. we had the SMALLEST queen bed I’vep ever seen
Business response:
Toni, thank you for your review. We are sorry you were disappointed with the size of our bed. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.