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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the affordable price at all! Dogs barking all night in next room, Outdated everything in room. And I had to waste a considerable amount of time trying to get my $100 incidentals deposit back! I will never book an extended stay agin! Not worth it.
Business response:
David, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
This hotel did not honor my prepaid reservation and left me without a room, did not even try to help. Never again
Business response:
Armando, thank you for bringing this to our attention. We take these matters very seriously and will address your comments appropriately. Sincerely, Hotel Management
Reservation Lost Hotel didn't have my reservation in their system so i had to find another hotel on my own and pay for that one as well.
Business response:
Andrew, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Was hoping this would be a nice little place to stay in a good location but was disappointed to say the least. There was soap ring residue in the shower of my room where people previously had their bottles. When the water was on in the ahower it made ALOT of noise that was sketchy and sounded like something bad was a bout to happen. The ac/heater thing smelled like moth balls every time it was on and of course no windows open for fresh air. When i booked this motel i was not made aware about a deposit that would be required ... read more
Business response:
Joseph, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action with all my team members as we are committed to providing every guest a wonderful experience. Regarding the incidental charges it will be reversed in your bank account within a few days once all your check-out procedures are complete. Thank ... read more
No me gustó ya que me asignaron una habitación donde las gavetas estaban sucias y llena de pelo, luego me cambiaron para otra habitación y estaba peor. Le dije que me regresaran a la primera habitación que yo la limpiaba y ahora verifico mi cuenta de banco y con todo los problemas me cobraron el deposito de mi cuenta que fueron $100.
Business response:
Glenda, thank you for being our guest. Please accept our apologies for the cleanliness issues you experienced in both the accommodation. Our top priority is to provide a clean, fresh environment to you, and from your review, it is clear that we have failed in it. We have shared your concerns with our housekeeping team to ensure this does not happen again. Regarding the charges deducted from your account, it is the standard policy of all the hotel industry to hold the incidental charges during your stay and upon check-out, it... read more
Overbooked we had reservations and got there and we didn’t even get a room we booked Plus overbooked so we went to days in
Business response:
Tammy, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more, that we were not able to accommodate you. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate excellent hospitality from our team. Sincerely, Hotel Management
This place smelled absolutely terrible. It was a mixture of smoke, mold and sewage. The room was dirty, there was a joke of a complementary breakfast which consisted of coffee and a few granola bars. It felt like the place was used for "hourly visits" I will never say here again, and would tell anyone to avoid this place at all costs.
Business response:
Michael, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also,we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider giving u... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.