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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Moisr carpet Front desk was good. Lobby clean. Stairs were dirty. Bed and sheet was clean. Room smelled awkward. Carpet was moist Shower was decent/ tub was cracked and the shower drain was very slow.
Business response:
Dear chyun, while we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Clean but lacks. The receptionist had family members hanging around front desk and there seemed to be confusion with what to do. Staff did not seem prepared or trained, gave us a double bed instead of queen and we had to pay for an upgrade. Unbelievable how they separated coffee, paid items, and little prepare food for breakfast into three rooms. The hotel seemed in good shape but beyond that I would not recommend. It is clean but not on pare with other hotels of its rate structure.
Business response:
Dear Bruce, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
El bañó olía feo en uno de los cuartos de mi ija encontró cosas para droga no medieros los cuartos ke reserve los baños de los cuartos olían feo estuvo mal esta reservación
Business response:
Dear Everardo, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
The coffee service was available all day, but they took the condiments and cups down at 10:30am. The beds WERE TERRIBLE. Old and need replaced. They did not provide linen service other than you requesting a trash bag to bring down your dirties and then they would give you one towel per person. Could definitely be better. Property has great potential. Excellent location, friendly staff the property just needs some attention
Business response:
Dear Brad, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Somewhere when you are booking a room when you go to confirm it should tell you that there is a $100.00 deposit instead of it being in small type
Business response:
Nicole, we regret you were not aware of the incidental cover. Please know that this is a standard industry practice at reputable hotel chains, and any incidental hold remaining is refunded back to your account. This can take your bank a few business days to process. We appreciate your understanding and hope you will consider coming here again soon. Sincerely, Hotel Management
If we could give 0 stars we would!
Business response:
Mariana, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Nice staff terrible room The room was not clean, bed was broke, shower curtain was broke, there was no mat or anything on the tub floor that cause my daughter to fall. The air conditioner in the bedroom was broken there were hardly any accessible outlets. Staff was very friendly but the rest of the experience was garbage
Business response:
Katie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
For the price.. you could find something nicer The place being outdated would be an understatement. The service were great but the condition of the room were a bit disappointing. For the price per night, a person can find a nice4 hotel over-all
Business response:
Thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your feedback, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.