This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross and vastly overrated and overpriced. Our reserved room was not usable. (Toilet was clogged before we arrived - Had to try to clear it ourselves, as well as go and retrieve bedding for the paid third person to use the sofa bed). Gave up after ten minutes of plunging and asked for a new room… Second (‘replacement’) room was a step down to an undivided room - with a dead microwave, rusty and bent shower curtain rod and chairs that were obviously soiled (yuk).. had to go retrieve mattress protector/pad for sofa. Turned out... read more
Business response:
Christopher, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Our room was filthy...numerous big spots pn carpet and the phone was visibly dirty. Our had an obnoxious smell that was similar to a mixture of mildew and some chemical--I could barely stand it .. website indicated housekeeping on request but when i asked about i was met with a cold stare and an explanation that was no explanation. And dont get me started about the breakfast that was to be included...the worst excuse for a breakfast i have ever seen. I will never stay in this chain again.
Business response:
Linda, thank you for the specific feedback about your stay. We regret your disappointment with the breakfast and apologize for the cleanliness issues you experienced. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the unpleasant encounter you had with one of our associates, and rest assured; we will take action to make sure we are more consistent in our service delivery. We hope you will return to experience ... read more
Staff was unfriendly and the rooms had no kitchenware or hangers. Housekeeping never came by once during my stay
Business response:
David, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Choose a different hotel The room is in desperate need of updating. The sofa had burn holes. The chairs were filthy..there were ants in the room.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Half of the staff was very rude. Our room was completely filthy and had a horrible smell upon entering. The desk staff to try to accommodate and get rid of the smell. The hotel is a giant apartment complex.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Go somewhere else. Hair in the sink and on the mirror. Dirty toilet. Run down room. Nasty unkept ac unit.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Room was okay. But not being told about the 100$ deposit until check in was very disappointing. Will not stay there again
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once once more, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.