Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Guest, We’re thrilled to hear that you enjoyed your room and had a great experience with our team! Providing a welcoming and comfortable stay is always our goal, and it’s wonderful to know we made a positive impression. The staff at Extended Stay America truly appreciates your kind words, and we look forward to hosting you again. It’s always rewarding to hear when guests plan to return. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. While we’re sorry to hear that the overall condition of the property fell short, we’re glad to know the cleanliness met your expectations. Your comments are appreciated and have been noted as we continue to look for ways to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad you stayed with us and appreciate your honest feedback. We understand how important comfort and a well-maintained environment are to a positive experience. Your observations regarding furnishings and overall updates have been noted, as feedback like yours is valuable in guiding future improvements. While individual preferences can vary, we hope that other aspects of your stay were satisfactory and contributed to a comfortable visit. We appreciate you sharing your perspective and look forward to welcom... read more

Business response:

Dear Guest, We are happy to hear that your stay went well overall. We appreciate your feedback about the beds, as comfort is always important to us and guest input helps us understand areas for improvement. At Extended Stay America, we strive to provide a welcoming and restful environment. Thank you for sharing your thoughts, and we hope to welcome you back for an even more comfortable experience in the future. Sincerely, Hotel Management