Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Lynn, Thank you for your review of our hotel. We apologize for the oversight regarding the absence of dish soap during your stay. Our aim is to provide a comfortable and convenient experience for all guests, and we regret falling short in this instance. Your feedback is valuable, and we will ensure that dish soap is readily available in our rooms moving forward. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,... read more

Business response:

Dear Luis, It is always a pleasure to have our hard work recognized, and we are pleased that you enjoyed your overall stay. We are grateful for your comments. However, we are disappointed that our parking space did not meet your expectations, as we continually strive to improve our guest experience. Thank you for staying at the Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Roberta, We appreciate your high rating and hope you had a pleasant stay with us. However, we apologize if the pet fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can make informed decisions. We hope to have the pleasure of hosting you again and providing another excellent experience.Sincerely,Hotel Management