This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was easy to access. However, this was one of the worse Extended Stays we have stayed in. The room was outdated with several maintenance issues: the closed had a curtain as a door with wire racks. One of the drawers in the dresser was broken. The bed felt worse than the ones that I slept on during basic training! Finally, the "breakfast" consisted of coffee, granola bars, and muffins. Very disappointed! I would never stay at this hotel again! I would rather sleep in the car!
Business response:
Jody, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we're working with them to fix the problem as soon as possible. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Dear Guest, Thank you for leaving your rating. We hope you will accept our apologies for any issues you experienced, and we welcome another opportunity to provide you with a more seamless stay on your next visit.Sincerely,Hotel Management
Horrible urine type smell strong in the hallway, slight in the room. Two guests appeared to be engaging in illegal activity in front of hotel, which made the facility feel unsafe. I was glad to leave and won’t be going back.
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
1 st night there I went to go to bed and there were huge stains about 12 in. long on the sides of the bed sheet in two spots and a blood spot under the pillow. I told the night clerk and he said if I stayed in it he would give me a free night. I refused. I was moved to another room and all week when I went to use the microwave it would run for 2 minutes and then it would shut off, dead for about 6 hr.s I told the desk, they sent maintenance the following day. It never got fixed. I needed to print a speech for work the clerk ... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
stains on bed sheet, dusty, broken fire alarm that kept making sounds randomly to keep our employees awake. New management- poor service. even after complaining the first day nothing got done . requested reimbursement for two days atleast. Had to move the employees out of the hotel one day early and put in a different hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Spent 10 days for work and staff was horrible. The rooms were okay but the staff was terrible. The gal in the front when asked everyday for a plate package over the phone and never showed up. When we finally went down she gave us two spoons and said that’s all she has. Never again here.
Business response:
Martin, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with our team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this time. Sincerely, Hotel Management
I arrived at 1110 and waited 30 minutes for someone to check in. If I hadn’t called the hotel while standing in the lobby no one would’ve came. I got to the room and checked the sheets and of course they weren’t changed! The reason I knew? The bodily fluids on the sheeets from the people before me.
Business response:
Thank you for being our guest. We sincerely apologize for the poor service you received at the time of check-in and for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. This is not the type of service our hotel is known for, and we extend our apologies. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This was a thoroughly disappointing experience. Upon arrival, the person at the front desk did not know what to do about payment since we booked through Expedia. Two of the lamps in the room had no light bulbs. We had to go to the front desk to ask for an iron and a hair dryer on different occasions, since these were not provided in the room. The window frame and screen in the room were bent and remained slightly open the entire time - it was impossible to close the window completely. The 'grab and go breakfast' consisted of... read more
Business response:
Patti, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
It was livable for a weekend. The room and common areas were very humid, bath towels were still damp the next day after being hung to dry w the bathroom door open. The carpet had stains on it, and the sheets looked like they had Sharpie marks on them. Otherwise, the room was clean. The breakfast is "grab and go;" meaning packaged muffins, granola bars, fresh coffee, and oatmeal packets. I will not be staying here again.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.