Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Thank you for taking the time to review our hotel. Please accept our sincere apologies for the service problems you experienced when checking in. This is not the typical feedback we receive about our service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Also, we are taking every possible measure to make sure this does not happen again.We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerel... read more

Business response:

Thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". We apologize for the cleanliness issue and the rude behavior of our team members. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Ranisha, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

You may not have been provided with Expedia Virtual Card information which would require payment at the hotel. Your confirmation number simply confirms your reservation. Thanks for staying with us and we hope to see you again soon.