This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Centrally located in Overland Park & home/apartment type of feel... comforts in room.
Business response:
Thanks for being our guest. We are glad to know you found our location to be convenient and that you a had a comfortable stay. We would love you to stay with us every time that you visit Extended Stay America. Sincerely, Hotel Management
Sleep was good
Business response:
Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Long Weekend Stayed 3 nights, check in went quickly our room was on the lower floor which is accessible easier from the rear of the building. The parking in the back is a bit secluded and we decided to not park there overnight and parked up front where there is more traffic. This hotel has some recent updates paint in the halls and rooms, flooring & newer bathroom counters. The kitchen area was very dated and all appliances were older and the fridge turned up all the way did not keep items very cold or frozen. With the full ... read more
Business response:
Thomas, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Housekeeping 101 Was great at desk with a smile. Room was needing attention from housekeeping. Irma left in refrigerator, dirty washcloth left on bathtub, mirror needed cleaned, hair on vanity, backsplash of vanity had not been cleaned in weeks, dirty Q-tip in drawer. They’ll not get my money again!
Business response:
Brad, thanks for choosing Extended Stay America for your stay. We are pleased your overall stay with us was comfortable and that you were impressed with our Front Desk staff. That being said, we are sorry for the housekeeping issues you experienced during your stay. We have shared your concerns with them to be more diligent going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Stayed with our dogs, and were told our room was near an exit so we could take them out; when in reality we were in the middle of the hallway equi-distant between doors.
Business response:
Thanks for evaluating your experience at our hotel. Although you had a good stay with us, we are sorry for the inconvenience caused to you. Your feedback with regard to the service provided by the front office will be shared with the team to be more diligent while answering our guests' requests. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Nice quiet room just what we wanted. The price was right for the area.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that we were able to meet your expectations at an affordable price. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely,
Not impressed. Outside of hotel was nice. Homeless people camped out in parking lot. Hallway smelled of dogs (pet friendly hotel). Room had nice bathroom, nice bed. Terrible tv. DIRTY under bed and behind tables and dresser were USED CONDOMS and other garbage. There were zero kitchen items. No plates, cups, cutlery, coffee maker, blow dryer. No continental breakfast. Front staff were very unprofessional. On personal phone call while we waited to check in. We rented 2 rooms for 3 nights. I do not recommend.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hote... read more
Business response:
Thanks for being a guest at Extended Stay America. We are delighted to know you had a great stay with us and our offerings were to your satisfaction. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,231 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.