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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was gross. Black residue on the light switches, red stains on the tub, the toilet flushed so loud and aggressive. The floor in the bathroom and bathroom had a gross residuey feeling to them.
Business response:
Dear Guest, Thank you for taking the time to share this feedback. Your positive acknowledgment is appreciated, and sincere apologies are extended for the condition of the accommodations during your visit. The concerns you raised fall short of the standards expected and will be addressed promptly with the appropriate teams. Your experience is important, and efforts will be made to ensure greater consistency moving forward. You are warmly welcomed to return so a far more comfortable and reassuring stay can be provided. Sincere... read more
Everything was excellent, except the bed. The bed was hard as a brick.
Although we reserved three 2-queen bed rooms for 12 people, we have to stay in a1 king room.
Business response:
Dear Hiromi, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the change in your room arrangement. We understand how important it is to have accommodations that meet your expectations, especially when traveling with a group. Your comments have been shared with our team for future reference and improvement. We truly regret the disruption this caused and appreciate your patience and understanding. We hope to have the chance to welcome you back so we can provide you wi... read more
Room was dirty, air conditioning leaked all over the floor. Complimentary breakfast was a joke.
Business response:
Dear Ralph, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not reflect the comfortable and welcoming environment we aim to provide. The concerns you mentioned regarding cleanliness and maintenance are very concerning, and we regret the frustration this caused. Your feedback on morning offerings has been shared with the appropriate teams to ensure improvements are made. We value your honesty and appreciate the opportunity to learn from your experience so that we may better ... read more
The bed was hard as a rock. No hot breakfast. No hair dryer in room. And stove was dirty. Will not go back.
Business response:
Dear Shelley, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
I asked for a wake up call on night one and they forgot to log in my call and I did not get a wake up call.
Basically smells like a kennel
There were rust stains in the bath tubes
Never again! No ice, dirty room, terrible coffee The house keeper and manager need to look under the AC for a collection of trash in 203.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.