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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will stay here again Very friendly staff
Business response:
Thank you for posting a review of your stay. I truly appreciate your kind comments regarding our friendly staff. I am glad we could accommodate all your travel needs and we look forward to welcoming you back in the future!
Okay to stay for the value/Clean rooms. The stay was great once we got the correct room.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the initial confusion you experienced upon check-in. Still, I am glad to read that we were able to quickly resolve the issue and provide you with a great stay overall. I’m thrilled that you found our hotel to be a good value! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The room was not as clean as I would have liked. I cleaned the bathtub which was not clean. Hair in the tub.
The room was not accessible. The bath had a normal bathtub, the bed was pushed up against the wall, the only place to sit was a tall barstool. The room did not have space for a wheelchair. I returned to the front desk and was told that was all they had (even if I would upgrade!). The clerk could not help me with a refund and said it was Expedia's issue. Expedia is saying the hotel is at fault.
Business response:
Dear Guest, We understand how frustrating it can be when accommodations do not meet specific accessibility needs, especially after arranging travel and expecting a comfortable stay. Your comments regarding room layout and available options have been noted carefully, as guest comfort and ease of access remain important priorities. Feedback such as yours is valuable in highlighting areas where additional attention and consideration are needed. We appreciate you bringing these concerns forward and regret that your visit did not... read more
We were unable to stay at the hotel due to the hotel overbooking their reservations. Upon arrival, we were informed that no rooms were available for us, and despite the situation being out of our control, we were told that our payment could not be refunded.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. On the rare occasion this does occur, we try to honor all reservations to the best of our ability. We will share this with our team. We hope you will give us another opportunity in the future. Sincerely, Hotel Management
Room, furniture, bedding all neglected/subpar
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry that the overall condition and level of comfort within the accommodation did not meet your expectations. Creating a well-maintained, comfortable environment is an important part of the guest experience, and we understand how disappointing it can be when that is not felt. Your comments have been carefully noted and shared for awareness, as guest input plays a key role in understanding perceptions and guiding ongoing attention to quality. We appreci... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.