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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A number of things in the room Did not work or they were incomplete. The tub faucet leaked the entire time we were there.
The room was clean. The layout picture for the room wasn't accurate. No sofa, and no separate room for the kitchenette. The cooking articles weren't available as advertised. No coffeemaker or toaster available as advertised. The TV was internet based, but our wifi was so poor that the TV paused and glitched every few seconds. Several plumbing fixtures were broken. We will not be staying with this company ever again.
Business response:
Dear Ryan, Thank you for your feedback. We regret that your overall experience did not meet your expectations. To uphold a high standard of cleanliness for all guests, dishware is available at the front desk and can be delivered to your suite upon request. We will ensure that your comments are shared with our team to address areas that require attention. We sincerely apologize for any inconvenience this may have caused and appreciate your insights, as they contribute to our ongoing efforts to improve. Sincerely, Hotel Manage... read more
Rust evrywheree There was rust in the bathtube. There was rust on the microwave. I am glad I brought my own sheets because theirs had bleach stains and looked dirty.
Business response:
Dear Guest, Thank you for your feedback. We regret that the room did not meet your standards and understand how this affected your stay. Your feedback is important and will be used to improve the quality and cleanliness of our rooms to improve our guest experience. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Overbooked Clean room hotel needs updates. When overbooking please call guest to let them know the room they requested wont be available.
Business response:
Dear Guest, Thank you for sharing your experience. While we’re pleased to know the accommodations met your expectations for cleanliness, we regret the inconvenience caused by the unexpected change to your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. Proactive communication is essential, and we apologize for falling short in this instance. Your comment regarding the condition of our property is also important to us, and we apprec... read more
This facility was all that was available where we needed to be. It is not a typical hotel. It is very very basic, i.e. no in-room coffee; no cups for water. I guess it's meant for folks to live in more long term and renters have to bring their own stuff. Not what I was looking for. And the coffee machine at the entrance was out of order the first night! Not a good experience!
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite can be obtained at the front ... read more
Kitchen not equipped. Battery very low on tv. Blinds on windows, but no curtains. So lights from outside kept room lit up. Only muffins and snack bars for breakfast. The staff was friendly and if we asked for something they got for us. Of course we had to go after it.
Business response:
Dear Guest, Thank you for your feedback. We are grateful for your acknowledgment of our staff’s friendliness. However, we regret not meeting all of your expectations. We recognize the importance of providing a fully equipped kitchen and a more satisfying breakfast selection. In our commitment to cleanliness, we maintain dishware at the front desk and are pleased to deliver these items to your suite upon request. Your comments will be shared with our team to address these concerns and enhance the overall guest experience. We ... read more
I was seriously disappointed. Not only was the phone in my room not working - the cord was actually cut. I reported the issue on my first night and nothing was done. While I can deal with outdated furnishings, the drawers in the dresser fell apart when opening them. The kitchenette was also dated and about to fall apart. Also, there is no dishwasher and dishes/pots & pans must be requested from the front desk.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the non-functioning phone in your room. This is not the standard we aim to provide, and we appreciate you bringing it to our attention. We will ensure that this issue is addressed immediately to prevent it from affecting future guests. Also, we acknowledge your frustration with the process of requesting kitchen items. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to de... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.