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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen not equipped. Battery very low on tv. Blinds on windows, but no curtains. So lights from outside kept room lit up. Only muffins and snack bars for breakfast. The staff was friendly and if we asked for something they got for us. Of course we had to go after it.
Business response:
Dear Guest, Thank you for your feedback. We are grateful for your acknowledgment of our staff’s friendliness. However, we regret not meeting all of your expectations. We recognize the importance of providing a fully equipped kitchen and a more satisfying breakfast selection. In our commitment to cleanliness, we maintain dishware at the front desk and are pleased to deliver these items to your suite upon request. Your comments will be shared with our team to address these concerns and enhance the overall guest experience. We ... read more
I was seriously disappointed. Not only was the phone in my room not working - the cord was actually cut. I reported the issue on my first night and nothing was done. While I can deal with outdated furnishings, the drawers in the dresser fell apart when opening them. The kitchenette was also dated and about to fall apart. Also, there is no dishwasher and dishes/pots & pans must be requested from the front desk.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the non-functioning phone in your room. This is not the standard we aim to provide, and we appreciate you bringing it to our attention. We will ensure that this issue is addressed immediately to prevent it from affecting future guests. Also, we acknowledge your frustration with the process of requesting kitchen items. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to de... read more
Unfortunately the room was really dirty. They didn't have housekeeping.
Business response:
Dear Amanda, Thank you for your feedback. Please accept our sincerest apologies for the cleanliness issues you encountered and the absence of housekeeping services during your stay. This does not reflect the standards we strive to maintain, and your concerns have been shared with the relevant teams to address these shortcomings promptly. Providing a clean and comfortable environment is a top priority, and we regret that we fell short in your case. Should you choose to give us another opportunity in the future, we are committ... read more
Dirty, stained towels, stained sheets. Found cockroachs around the kitchenette. Would not recommend staying at this location.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Manag... read more
I booked the room for 2 nights but only stayed one night due to the condition of the room. Upon check in I opened the refrigerator door and there was a thick and foul smell. I opened the freezer door and it was obvious that the unit was not running for quite some time. Then, I went to the front desk to alert Staff and her immediate response was "we don't have any other rooms." I was furious. She alerted Maintenance and upon his arrival he notified me that he had a brand-new unit to swap. While he did that, I had to run to Wa... read more
Business response:
Dear Michael, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Should you require further assistance, please do not hesitate to reach out to us at the hotel. We remain committed to providing you with the highest level of service and look forward to the opportunity t... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.