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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My bathroom was dirty it smells like was an nursing home I got sick because it smelled like a dirty nursing home it never any staff anywhere when you need them I really want my money back from that hotel they need to shut that hotel down immediately
Business response:
Dear Elizabeth, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerely,... read more
I didn't like the raised platform bed. We stubbed our toes several times. There was not an ice machine. There wasn't a grab bar in the bathtub for our handicapped family member. Itnwas supposed to be quiet time after a certain time and we were kept awake most of the night by slamming doors. There was very poor lighting in the back patking area. Coffee never came out hot from the machine.
Business response:
Dear Christie, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
Wouldn’t give towels no house keeping unless you stayed 7 days
Business response:
Dear Kiarah, We sincerely apologize for the inconvenience you experienced regarding the availability of towels and housekeeping services during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused by our policy. We understand the importance of providing essential amenities and services to our guests, regardless of the length of their stay. However, as an extended property, we typically offer housekeeping service weekly. But these services are always available at a no... read more
Disappointed Room smelled like a damp odor. The television in the room 314 would not hold a channel. Advertising said breakfast not grab and go bars and muffins. The bed was like sleeping on the floor and the 3 pillows put together on the queen bed almost made up as one pillow to hold up my head. The tub has rust that could be cleaned off.
Business response:
Dear Benjamin, Thank you for staying at our hotel and for your candid feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will stay with us again; we are confident you will have the exceptional stay you de... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.