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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Usually, I like this property. The management company is another story. I had an emergency and had to leave three days early. I worked with Expedia to get a refund and the property did not help. They did not offer a credit, etc. Buyer beware.
Business response:
Dear Mike, Thank you for posting a review of your recent stay with us. We would like to apologize for the disappointing aspects during your stay. We regret not being able to grant your request for a refund due to an early checkout. We are looking through the matter and will address it appropriately. We are grateful for your patience, and we hope to have another opportunity to host you whenever your travels bring you to the area.Sincerely,Hotel Management
Not a great stay. This is not a clean hotel. There are no dishes at all in the room, no hair dryer, very few outlets. If you’re in to the smell of dirty dish towels, and people talking and children crying in the halls and adjoining rooms, this hotel is for you. Hairy and crusty stained sheets and filthy carpet. We forfeited our already paid for 2nd night and went to a different hotel. Never again.
Business response:
Dear Heidi, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with ... read more
The room across the hall from ours had dogs that were barking non stop. I asked the front desk to address this. I even asked to change rooms and was told that they were booked solid. As we settled in to sleep. The dogs started barking again. I called the front desk again. It took them over an hour and a half to get the dogs quiet.
Business response:
Dear Reese, Thank you for choosing us and sharing a review of your stay. We understand a peaceful environment is crucial for a good night's rest. Our team did their best to resolve the situation promptly. Please know that we do our utmost to accommodate all guests' requests, and sometimes, unforeseen circumstances can lead to occasional disturbances. We appreciate your understanding and hope this isolated incident doesn't deter you from considering us for future stays. Your feedback helps us improve, and we thank you for tak... read more
Booking said breakfast included but there was no breakfast.
Business response:
Dear April, Thank you for being a guest in our hotel and sharing your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Our hotel was overbook for hours and they made no attempt to contact us and were rude.
Business response:
Dear Lyndsey, We hope you will accept our deepest apologies for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth reception every time they book at our hotel. We hope to have another opportunity to demonstrate our commitment to excellent service.Sincerely,Hotel Management
Do not stay here. We never had hot water, and the staff told me that when it’s busy, they just run out of hot water. The room was also not very clean and had trash under the bed. It’s also the noisiest hotel I’ve ever stayed in because the rooms have hard floors and not carpet.
Business response:
Dear Christopher, We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is valuable, and we're sorry for the hot water issue and cleanliness concerns you encountered. We are actively working to improve our services and address these issues. Additionally, we understand the importance of a peaceful environment. We appreciate your patience and hope you will consider giving us another chance to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Roaches running around when we entered room
Business response:
Dear Dalton, Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Not clean enough no house keeping check The smell is very bad
Business response:
Dear Mohammad, Thank you for being our guest and sharing your candid review. We genuinely regret your experience was not the seamless stay we want for our guests. Your feedback regarding the cleanliness and odor is concerning, and we apologize for any inconvenience this may have caused. Rest assured that we take these matters seriously and will address them with our housekeeping team to ensure the comfort of our guests moving forward. Please consider giving us another opportunity in the future to provide you with the excelle... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.