Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Debbie, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We regret any disappointment, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you had while reaching our hotel. We hope the otherwise positive aspects of your visit will bring you back to us for a better experience. Sincerely, Hotel Management 

Business response:

Melissa, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America! We love sharing beautiful comments such as yours about our front desk associate's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you did not find your bed comfortable and are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Kindly note, hairdryer for your suite is available at the front desk upon request. We are sorry for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Cheyenne, thank you for being our guest. We apologize that your room was not ready for you when you arrived and for any difficulties, you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you again for your feedback, and we hope you will choose us the next time you are in the area. Sincerely, ... read more