Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Heather, thank you for being our guest at Extended Stay America. We are delighted to know you were impressed with our well-kept property and had a nice time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to see the rating as it states you enjoyed your time with us, but we are sorry for the housekeeping service issue you encountered. We have shared your feedback with the appropriate team. Thanks again, and we hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our spacious, comfortable suites and attentive service. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad you liked your bed, but we're sorry you were a bit disappointed with your room and the inconvenience you had due to our dishware policy. We have discussed your feedback with our housekeeping and maintenance teams to review and action. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope to have another opportunity to welcome you back... read more

Business response:

Thank you for being our guest. We're glad to know you liked our well-kept property and that our location was ideal for you. However, we apologize our hotel and amenities were not to your expectations. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will consider a return visit so we can make it up to yo... read more

Business response:

Jennifer, we are glad you stayed with us, andwe appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another room. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Ho... read more