Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Thank you for choosing Extended Stay America! We love sharing beautiful comments such as yours about our front desk associate's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you did not find your bed comfortable and are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Kindly note, hairdryer for your suite is available at the front desk upon request. We are sorry for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and the housekeeping issues will help us take corrective action is improving our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time while you were here and that you were pleased with the service provided by our associates. However, we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management