Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Thank you for being our guest.We're sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-kept hotel and that you had a wonderful time with us.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Ana, thank you for being our guest us Extended Stay America. We're glad to know you found us to be at a fair price and that you had a pleasant time with us.It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Kamala,thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Kamala, thank you for being our guest. Although overall you had a pleasant stay with us and that our manager resolved the issue to your satisfaction, we apologize for the issues you had with your rooms. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Harry, thank you for reviewing our hotel. We apologize for the odor you experienced in your room and for not inconvenience you had due to your keys. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to be more diligent with our efforts moving forward. Wehope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management