Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Harry, thank you for reviewing our hotel. We apologize for the odor you experienced in your room and for not inconvenience you had due to your keys. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to be more diligent with our efforts moving forward. Wehope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Kamala,thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Kamala, thank you for being our guest. Although overall you had a pleasant stay with us and that our manager resolved the issue to your satisfaction, we apologize for the issues you had with your rooms. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your terrific review of Extended Stay America. Thanks so much for taking time out of your busy day to let us know that we exceeded your expectations. Trent will be so pleased that him exceptional service made your stay with us memorable. Thank you for being our guest, and we hope you will stay with us again. Sincerely, Hotel Management 

Business response:

Brian, thank you for being our guest at Extended Stay America. We are pleased to know you enjoyed your clean and comfortable accommodation. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ava, thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest. We are glad to read you were impressed with your well-appointed room and that our location was perfect for your needs. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Steve, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you found us to be a good value and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management