Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Thanks for being a guest at Extended Stay America. Although you had a great stay with us, we apologize for the inconvenience caused while you were here. Your feedback will use to improve our service level. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Carlos, thanks for being loyal to our brand and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Janeen, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Thanks for returning to Extended Stay America for your stay. We are pleased to know you were satisfied with your stay with us and that you liked our front desk associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Susan, we appreciate you for evaluating your visit to our hotel. It feels so good to you were impressed with our pet-friendly policy and that you along with your 4-legged friend had a comfortable stay with us. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay. We are pleased to know you enjoyed our convenient location. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We look forward to your next visit and hope our breakfast selections are more to your liking. Sincerely, Hotel Management 

Business response:

Ora, thank you for the wonderful feedback of Extended Stay America. We are glad you had a great experience and appreciate you being our guest. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management