Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Anthony, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Amber, thanks for making Extended Stay America a part of your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your feedback and have taken a note of it. We look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gary, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thanks for the review. Although you liked our location, we apologize as we didn’t explain our hotel policy to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. C... read more

Business response:

Dennis, thank you for staying at Extended Stay America. We are delighted you had a nice time with us and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America! We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure having you as our guest, and we look forward to showing you our hospitality again. Sincerely, Hotel Management