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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia overbooked this hotel and when I showed up to check in, I was told they have no rooms available and that it's normal for Expedia to overlook locations. I was furious. Will never book through Expedia again.
Business response:
Utku, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Will never stay here again. Wouldn't let you check in until 3pm, roach traps on the floor and lots of shady people hanging out around the entrance.
Business response:
Bart, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. Also, we are sorry for any inconvenience you faced by the other people. We understand your frustration, and we are grateful for your patience. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will reconsider and give us another opportunity to show you the hospitality you deserve. Sin... read more
Air conditioner and the room did not work in the room had a very bad older. Let us move to a different room the next day and charge us extra money for the room. Would not recommend this hotel to anyone!!
Business response:
Mark, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations and the issue you had with the air unit in your room. We will share your comments appropriately so that such matters do not happen again. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Gave our room away, the floors were sticky(where i slept). not clean.
Business response:
Kevin, thank you for choosing to stay at our hotel and sharing your experience. Please accept our sincere apologies for not meeting your expectations regarding your reserved room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are also sorry for the cleanliness issues you encountered, and we will share your comments with our housekeeping team as we strive to enhance our guest exper... read more
I wouldn’t stay there again! The hallways reaked of smoke and pet urine. The bathroom was small. I wish I would have taken a can of febreeze.
Business response:
Melissa, thank you for reviewing your stay at our hotel. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your time with us. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Hallway and room had an odor. Vinyl floor appeared to be clean but was sticky. Policy shows quiet hours after 10 pm. Was awakened by loud music around 1 - 2 am both nights. Bad enough on Friday night to call the front desk.
Business response:
James, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.