Extended Stay America - Kansas City - South

Business response:

Dear Guest, We are glad to hear that you found everything you needed during your stay. It’s wonderful to know the visit felt smooth and convenient. Your feedback means a lot to everyone at Extended Stay America, and it’s always encouraging to hear when guests feel well taken care of. Thanks for sharing your thoughts, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We appreciate your positive remarks and are glad you chose to stay with us. We sincerely apologize for the discrepancy with your room reservation and any inconvenience it may have caused. Your feedback has been shared with our team to help prevent similar situations in the future. We value your patronage and hope you will consider staying with us again, allowing us the opportunity to provide a more seamless and enjoyable experience that fully meets your expe... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments and are glad you chose to stay with us. We sincerely apologize for the issues you encountered with the room, including the bedding arrangement and cleanliness, and understand how this affected your experience. Your observations have been shared with our team to help improve our services for future guests. We hope you will consider giving us another opportunity to provide a more comfortable and seamless visit, allo... read more

Business response:

Dear Dendy, Thank you for taking the time to share your feedback. We are glad you chose to stay with us, though we apologize for the inconvenience of not being able to enjoy breakfast during your visit. Your comments are valuable and will help us enhance the experience for future guests. We appreciate your understanding and hope you will consider returning, allowing us the opportunity to provide a more complete and satisfying stay. We look forward to welcoming you back and ensuring your next visit is comfortable and enjoyabl... read more

Business response:

Dear Shelley, Thank you for your feedback. We’re glad to hear that our team made you feel welcomed, as providing warm and helpful service is very important to us. We also understand your disappointment with the breakfast, and your comments will be shared with the appropriate teams to explore improvements. We truly value your perspective and hope you’ll give us another opportunity in the future to deliver an experience that feels more complete and satisfying. Sincerely, HotelManagement 

Business response:

Dear Thomas, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management