Extended Stay America - Kansas City - South

Business response:

Dear Carlos, We are pleased to learn that your experience at Extended Stay America was positive. It is encouraging to know that our staff made a favorable impression during your stay. We look forward to the opportunity of welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Kathryn, Thank you for your honest feedback. We regret that your experience did not meet expectations. Your comments will be shared with our team, allowing us to make necessary improvements. We’re grateful that you gave us a chance, and we would welcome the opportunity to serve you better if you choose to return. Sincerely Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. Thank you for bringing this to our attention. We will take immediate action to ensure that our guests have a comfortable and enjoyable experience. Thank you again for sharing your valuable input. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this to our attention. We take the safety and peace of our guests seriously and are sorry to learn about your experience. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback will be shared with our team to ensure that any additional precautions that can be taken are considered. We hope to provide a more secure and restful experience should you choose to stay with us again.Sincerely,Hotel Management