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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you like sleeping in bodily fluids this is you The smell consist of a combination of body odor curry and butt.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced cleanliness issues during your stay. Your comments were reviewed by the staff, and we will take action to make sure our rooms are thoroughly cleaned to our company’s high standards. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. a... read more
poor quality The hotel was very dirty. Staffing was excellent and very apologetic and willing to go above and beyond. Overall quality of hotel was extremely poor, not worth the money!
Business response:
Sonja - Thank you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff; however, we apologize that your room wasn't to your satisfaction. In response to your feedback, we are working diligently with our team to ensure that your experience is not repeated. We really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
DONT DO IT!!! This was the worst experience I have ever had!! -Room was not clean - had to go to another room -No Soap -stain on the sheets -Shower head was broken -Men lingering around enterance - made it very uncomfortable going in an out Ended up staying a few hours and decided to leave..with the quickness!! Being this was nonrefundable..I ended up losing the cost of the room. I didn't care..I would rather chalked this up to experience then stay in that horrible hotel!!
Business response:
Thank you for bringing this to our attention. The conditions you described are unacceptable. Please accept our most sincere apologies. We will review your review with our housekeeping and maintenance staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have another chance to provide you with a better experience the next time you're in town.
Not adequate service Limited supplies for breakfast. Rude lazy front desk clerks
The check-in process was quick and smooth. The curtains in the room were stained and one of the hooks was broken. The bath tub had mold and was rusted.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our check-in process; however, we apologize that your room was not to our company’s high standards. As this hotel’s manager, I can assure you that I have discussed these issues with our staff to ensure we are closely inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in t... read more
Bad service The hotel needs some updating and my bathroom was dirty. I under stand that my stay didn't come with room service,but when I went upfront to complain the front desk clerk told me all the housekeepers were gone for the day. She said that she would check with her assistant manager to see if she could clean it. The bathroom was never cleaned. I will never stay there again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced housekeeping issues. Your comments were reviewed by the staff, and we will be working together to audit rooms more thoroughly to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ... read more
Awful Terrible stay. Room was dirty. Entire floor smelled like stale BO and smoke. Room wasn't properly furnished. Phone to call front desk was inoperable.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was not to our company’s high standards. In response to your feedback, I will be retraining our staff to ensure that our rooms are thoroughly cleaned and inspected before guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you... read more
R.A.I.D. For the price, I should have expected it. Old furnishings, dim lighting, smelly musty room. loud neighbors, would probably be fine if I were an oil working in North Dakota or another cable installer. I should have known better and just paid a little more and stopped at a hotel that was a little more expensive. The bottom line is there were ants...yes ANTS all over the kitchen area. I called the front desk as soon as I discovered them and they said they would tell someone. The when I checked out they said they were a... read more
Business response:
I received a copy of your review and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our staff to make sure guest needs are responded to in a timely manner as well as taking all steps necessary to ensure that the cleanliness issues you experienced are eliminated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you ... read more
It has potential! If you book a non-smoking room that doesn't guarantee a non-smoking room. Luckily the windows open and the weather was nice. There was other issues but they were out of there control on having rooms ready for check in time.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not satisfactory. In response to your feedback, I can assure you that your comments have been taken seriously and we are working together as a team to ensure these issues will not be repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time ... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,264 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.