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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Area Bad area. Watched security guard meander around all night and snoop in the back of people's trucks. Screaming babies and women on the floor. Was concerned about walking the stairwells alone.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking necessary steps to ensure that each guest has a comfortable stay. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The hotel needs to be upgraded and the carpet need to be clean and needs to smell better the toilet was not clean.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was not satisfactory. In response to your feedback, I am pleased to let you know that we will be undergoing a future renovation to address concerns such as yours. Additionally, I will be reviewing our cleaning procedures with our housekeeping staff. I really appreciate you bringing this to our attention. Thank you for choosing Exten... read more
If you like sleeping in bodily fluids this is you The smell consist of a combination of body odor curry and butt.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced cleanliness issues during your stay. Your comments were reviewed by the staff, and we will take action to make sure our rooms are thoroughly cleaned to our company’s high standards. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. a... read more
poor quality The hotel was very dirty. Staffing was excellent and very apologetic and willing to go above and beyond. Overall quality of hotel was extremely poor, not worth the money!
Business response:
Sonja - Thank you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff; however, we apologize that your room wasn't to your satisfaction. In response to your feedback, we are working diligently with our team to ensure that your experience is not repeated. We really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
DONT DO IT!!! This was the worst experience I have ever had!! -Room was not clean - had to go to another room -No Soap -stain on the sheets -Shower head was broken -Men lingering around enterance - made it very uncomfortable going in an out Ended up staying a few hours and decided to leave..with the quickness!! Being this was nonrefundable..I ended up losing the cost of the room. I didn't care..I would rather chalked this up to experience then stay in that horrible hotel!!
Business response:
Thank you for bringing this to our attention. The conditions you described are unacceptable. Please accept our most sincere apologies. We will review your review with our housekeeping and maintenance staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have another chance to provide you with a better experience the next time you're in town.
Not adequate service Limited supplies for breakfast. Rude lazy front desk clerks
The check-in process was quick and smooth. The curtains in the room were stained and one of the hooks was broken. The bath tub had mold and was rusted.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our check-in process; however, we apologize that your room was not to our company’s high standards. As this hotel’s manager, I can assure you that I have discussed these issues with our staff to ensure we are closely inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in t... read more
Bad service The hotel needs some updating and my bathroom was dirty. I under stand that my stay didn't come with room service,but when I went upfront to complain the front desk clerk told me all the housekeepers were gone for the day. She said that she would check with her assistant manager to see if she could clean it. The bathroom was never cleaned. I will never stay there again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced housekeeping issues. Your comments were reviewed by the staff, and we will be working together to audit rooms more thoroughly to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.