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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Terrible stay. Room was dirty. Entire floor smelled like stale BO and smoke. Room wasn't properly furnished. Phone to call front desk was inoperable.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was not to our company’s high standards. In response to your feedback, I will be retraining our staff to ensure that our rooms are thoroughly cleaned and inspected before guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you... read more
R.A.I.D. For the price, I should have expected it. Old furnishings, dim lighting, smelly musty room. loud neighbors, would probably be fine if I were an oil working in North Dakota or another cable installer. I should have known better and just paid a little more and stopped at a hotel that was a little more expensive. The bottom line is there were ants...yes ANTS all over the kitchen area. I called the front desk as soon as I discovered them and they said they would tell someone. The when I checked out they said they were a... read more
Business response:
I received a copy of your review and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our staff to make sure guest needs are responded to in a timely manner as well as taking all steps necessary to ensure that the cleanliness issues you experienced are eliminated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you ... read more
It has potential! If you book a non-smoking room that doesn't guarantee a non-smoking room. Luckily the windows open and the weather was nice. There was other issues but they were out of there control on having rooms ready for check in time.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not satisfactory. In response to your feedback, I can assure you that your comments have been taken seriously and we are working together as a team to ensure these issues will not be repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time ... read more
Don't stay here Horrible experience! I booked/paid for my room on Hotels.com for $59 plus tax. Showed up to check in 30 minutes later with my confirmation # etc. and the young lady at the front desk informed me without any valid explanation that the room would be $110. She was not pleasant, cooperative, or professional in any way what so ever. We tried to get her to explain for several minutes and she had no explanation. We left.
Roach Hotel You might not wish to post this review... I woke early before dawn and found 3 roaches snacking on a sandwich I had left out. Totally grossed out!!! I will never stay there again
Stinky hotel. They only had smoking rooms available when I had made a reservation for non-smoking room, which the person at front desk blamed on hotels.com not updating their computer info on a timely basis. My room and the entire hotel had a terrible smell. I could even smell the odor outside. I would not stay here again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced odor issues. I discussed your comments with the team, and we are working to make sure there is clearer communication with our guests regarding room preference requests. I will also be working with our housekeeping staff to better eliminate smoke odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next... read more
Horrid This was the nastiest hotel I've every stayed in and I'm from this area. I use to live around the corner and work down the street. This hotel didn't belong in the area.The carpet was heavily soiled. No ice machine when asked to not have room service was told they only go in rooms every 7 days (what the what) so don't worry!!! I will never in a million years book here again!
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness issues you encountered and that our housekeeping policy wasn't correctly explained upon check-in. To make sure this doesn't happen again, I am working with my team to ensure they clearly explain our hotel amenities as well as making sure rooms are cleaned and inspected to our company’s high standards. Thank you very much for bringing these issues to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the... read more
NEVER again The front desk staff was rude. There was no cups in the room and the water pressure was terrible. And did I mention that the front desk girl, Kassie, was RUDE!!!!!!!!!
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.