Extended Stay America - Kansas City - South

Business response:

Thank you for being our guest at Extended Stay America. We are happy to see the rating as it suggests you had a nice time with us, but we regret not meeting your expectations with our dishware policy. Kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Thank you again, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Robin, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

James, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincer... read more