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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Extended Stay America Hotel Kansas City - South is located at 550 E 105th St, Kansas City, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
OcieYonna, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Loud Doors slamming, people yelling Had to get the key card recoded several times
Business response:
Andrew, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. We hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Nice experience first room heat didn't work. They had to move us. Bath tub was very dirty.
Business response:
Thank you for being our guest. We hope your overall experience was pleasant. We are sorry for the issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
hotel stay Overall my stay wasn't that bad all the staff seemed friendly exception of one front desk person young lady i wish i knew her name, she was rude didn't smile never gave any eye contact horrible representation of the hotel. My room was comfortable and clean, but the lobby was dirty, doors had a lot of smudges and finger prints that were not cleaned my whole stay, the front desk was smudgy with finger prints all over it elevator doors look the same way, so the front appearance of the hotel was not very inviting no f... read more
Business response:
Ivy, thanks for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when i... read more
Outdated technology detracts from experience Staff was very friendly and professional. I have 2 complaints and they have to do with technology. 1.The free wifi is dial-up speed and while an alternative is available at a price, the service provided for free is not comparable with other hotels who provide free internet. 2. Digital TV, but only analog channels are offered for viewing. They were blurry and suffered from reception issues.
Business response:
Robert, thanks for staying at Extended Stay America and for the feedback. We are delighted to read you received an excellent service from our staff and that you had an enjoyable stay. Your concern have been shared with the concerned team members to improve our facilities and amenities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Repeat stay impressions I have stayed here before. Quality of room fine. Bedding clean and comfortable. I appreciated that the bedding was a light spread rather than a hot and heavy comforter found in many hotels. Adequate work space and slots for plug ins. Travelers simply need to remember to bring own hair dryer and alarm device. Can ask for hair dryer, but no automated alarm system through desk and they may or may not remember to call you. Some noise from surrounding rooms, not excessive. Overall, excellent value for the ... read more
Business response:
Thanks for staying with us again at Extended Stay America. We are delighted to read you liked your comfortable bed and that you had an enjoyable stay along with the value we offer. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Alan at the front desk was extremely accomidating
Business response:
Denise, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you had an enjoyable stay. Your praises have been shared with the entire team, especially with Alan for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management
The staff was amazing. Very helpful and friendly. My room was right next to where people went outside to smoke so my room did not smell that great but other than that everything else was great.
Business response:
Thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the outstanding service provided by our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 4 star rating with 1,061 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.