Extended Stay America - Kansas City - South

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our efficient service, we are sorry for the noise issue you had while here. Please note, hairdryers and toiletries are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the exceptional review. We work hard to deliver quality service and it encourages our staff to work even harder when we share comments like yours. We hope you will consider us again the next time you are in the area! Sincerely, Hotel Management 

Business response:

Anthony, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Donny, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of Extended Stay America and for recognizing our front desk associate. We are glad to know you loved most aspects of our hotel and had a nice stay with us. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their efforts so that our future guests never experience this problem. Thanks again, and we hope to see you soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management