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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I felt this place needs alot of upgrades done to even be in buisness. When you first pull on the garbage cans are over flowing with garbage and was never emptied during my stay. Than they have so many people living within the place bringing tons of dogs in the building that pretty sure had fleas on them as much as they was scratching. Upon arrival we asked what time breakfast was served and they said the only had muffins and oatmeal. So we than proceeded to ask about vending machines got told they did not have any! So we wou... read more
Business response:
Dear Rhonda, We are sorry to learn about the numerous issues you encountered during yourstaywith us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. For a refund, you will need to contact Expedia and request the credit.They will call us to confirm.We will authorize one night's room and tax as a refund.If there's anything more we ca... read more
Property hallway is dirty TV is old, all the furniture are old.
Business response:
Dear Alain, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
I’ll admit that I did not research the area or the property before booking. That is my fault alone. But the cleanliness and maintenance of this property was atrocious. Myself and friend slept on top of our sheets. There was visible staining on every surface. The whole building smelled of mildew and cigarette smoke. Honestly, I would never in my right mind stay here again.
Business response:
Dear Ashlie, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your n... read more
The property needs to be updated the carpet throughout the entire building is old molded and stained. None of the buildings doors have handles so you can open them and the complimentary breakfast is really, really not present. The breakfast consists of candy bars, muffins and coffee. The showers water pressure is almost nonexistent with no complimentary bath amenities.
Business response:
Dear James, Thank you for taking the time to share your feedback. We are sorry for not meeting your expectations and causing inconvenience during your stay. We have taken note of your comments and will use them to make necessary improvements to enhance the overall experience. Thank you for bringing these concerns to our attention. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
...
If you love roaches in EVERY room offered (I inspected two other rooms after finding one IN MY BED, all infested) or crackheads strolling around the parking lot staring as you remove valuables from your vehicle, then you'll love this place. Was denied a refund because the manager trains staff to only give a night even though I was there for 1 day out of my 3 night stay, AFTER PAYING 100$ DEPOSIT TO SLEEP WITH ROACHES
Business response:
Dear Antonio, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.