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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was old, the furniture was old and worn, the refrigerator looked like it was acquired from a pawn shop that sells damaged appliances.
Business response:
Dear Courtney, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Since... read more
Smelly as heck, like suuuuper smelly. Not clean.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences duri... read more
My room was not cleaned properly. The toilet was dirty and the tub had a lot of hair in the drain. I had to wipe the entire room down with wipes and OMG the wipes were so dirty from all the dirt in the room. Also upon entering the hotel, the front desk guy was very unprofessional. He was cursing and saying that he hated his job and he don't get paid enough to clean the floors. I had to go buy linen for my bed because I wasn't sleeping on those sheets. I was so upset and will never stay here again.
Business response:
Dear Jessica, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Our NON SMOKING room had an overwhelming smoke odor & burn more all over the bed sheets. The bathtub faucet was held together by tape & dripped all night. Front desk stated they had breakfast until 9:30am. I went to the lobby at 8:40am to find food wrappers & empty used coffee cups scattered on the counter. No food available & 2 empty coffee pots. I asked the desk if it was going to be refilled. They said “no because it closes in under an hour so there’s no point”.
Business response:
Dear Austin, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We do understand your frustration and once again genuinely regret ... read more
FILTHY The room was completely filthy, and the lobby was not much better. I never write reviews of places, but I could not let this go unwritten. It was as if the room hadn’t been cleaned at all. I understand it is an extended stay and damages may be done, but this was just dirty. There was hair all over the shower, including a clump on the drain. The floor was sticky with pop or something spilled all over it, as well as on the walls. If it were stained on that would be one thing, but it was easily wiped off with the Clorox ... read more
Business response:
Dear Courtney, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and pro... read more
FILTHY The room was completely filthy, and the lobby was not much better. I never write reviews of places, but I could not let this go unwritten. It was as if the room hadn’t been cleaned at all. I understand it is an extended stay and damages may be done, but this was just dirty. There was hair all over the shower, including a clump on the drain. The floor was sticky with pop or something spilled all over it, as well as on the walls. If it were stained on that would be one thing, but it was easily wiped off with the Clorox ... read more
Business response:
Dear Courtney, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.... read more
Old dirty bathroom ( O.D.B ) ! The room was very dirty musky. The hotel had many people from the shelter staying there walking around. I didn’t mind the homeless people at all. I was just disappointed in the lack of cleanliness.
Business response:
Dear Paul, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide... read more
I am sad to say this was not a good experience. Stain on the ceiling, the dresser look like it came from a garage sale, carpet had several carpet burn, hall way smelt like cigarette smoke and weed,
Business response:
Dear Eddie, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this matter to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.