Extended Stay America - Knoxville - West Hills

out of towner 

on Expedia

12 years ago

Not ready for Game Day This hotel, which is close to Neyland Stadium was not prepared for Game Day. They did not make arrangements when they are FULL to make sure all check ins were able to early check in since the game was at 4 pm. Then the day shift manager was rude about it. 

budman 

on Expedia

12 years ago

has all I need except elevador this place really works for me coming into town. I need the full size kitchen and ref for my work samples. Flat screen tv is nice touch now. Just wish they had more channels. and elevador or some none smoking rooms on first floor. not fair to us non smokers to have to climb steps! 

BCfromNC 

on Expedia

12 years ago

Mostly ok, card key system demagnetizes easily Card key will become inoperative if put near a credit card or cell phone causing you to become locked out of your room. Then you must wait on long haired kid to make his way back down to main desk. 

K.S. 

on Expedia

12 years ago

Very Easy access to all freeway and interstates The staff at the hotel was very professonial and friendly, the pool was very clean, it was very easy to find resturants and stores close b;y and the area seem very safe. 

Anonymous 

on Expedia

13 years ago

Could not modify reservation to leave early During our stay at this hotel, we decided to go home a couple days early. As we found out from the clerk, it would be up to hotels.com to give us a refund for the last two nights of our stay (for which we were no longer staying). He gave me the 1-800 number to call. Come to find out hotels.com conveniently blames it on the hotel--stating in the fine print that "the property does not give refunds once the stay has begun". I find that hard to believe since the night before we tried t... read more

LORDTHNGUYEN 

on Expedia

13 years ago

I planed to stay in this hotel chain when I travels. I usually stay at this hotel when I visit my friend in Knoxville. The staff are friendly and very helpful. The hotel is cleaned. The price is very reasonable. The mall and restaurants are in walking distant.