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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette smell was horrible!!! Was not an old cigarette smell left by last person it was the rooms near us that their continuous smoking was getting through our bathroom vent !!!
Business response:
Dear Anaba, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. We regret any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting your visit to the city, and we hope you will return on your next visit to the area.Sincerely,Hotel Management
Business response:
We are sorry to hear that your stay did not meet your expectations. We hope that you will give us another chance.
No sleep in Lawton The room was clean and put together. Bed was way more firm than we like. Everything was functional. But we heard every noise from outside, people slamming doors all throughout the night, can hear people walking above our room, people running up and down halls all night. Had a hard time sleeping due to hearing everything and disrespectful guests in and out all hours of the night.
Business response:
Dear Kristi, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible. We look forward to the opportunity to serve you more effectively during your next visit.Sincerely... read more
Business response:
We are sorry to hear that your stay did not meet your expectations. We hope you will give us another chance to make it right.
Business response:
We are sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience and hope that you will give us another chance in the future.
Prison treatment !! With granola breakfast !! (GUEST FIND A BETTER HOTEL ))So many rules it was uncomfortable, not friendly , you have a kitchen but rent everything out , no room service or it cost , breakfast was a granola bar & vending machines u pay for , worse stay of my life will never stay again nor refer !! Very misrepresentations a military stay ( left right left)no greeting desk help not courteous had to yell for desk help , also the furniture in the room so old & tore up all material coming of leather furniture had... read more
Business response:
We are very sorry to hear that the stay was not up to your expectations and hope you will give us another chance because we feel there may have been some miss communication. Our breakfast is advertised on all platforms as a grab n go which consists of muffins etc, all in room utensils, plates etc are available for free upon request. There are signs in each rooms kitchen which shows what is available and how to request them.
Business response:
We are sorry that your stay was not up to your standards, we hope that you will give us another chance.
Expedia did the hard part for me and booked everything for me. The boy that was at the front desk would not accept my Oregon Real ID. Even tho I had my old ID, birth certificate, SScard- and several pieces of mail with my identical information. He just said,” that’s our policy ma’am” it was midnight when I eventually was able to find another hotel to take me in. He did not offer any assistance in getting a reimbursement from Expedia nor issuing me a refund so I could find other arrangements. I am very upset with extended sta... read more
Business response:
Dear Christina,Thank you for sharing your experience, and we deeply regret the difficulties you encountered during your check-in. We understand how frustrating this situation must have been, especially with your essential plans. Our policies are in place for security reasons, but we genuinely apologize that your situation was not handled with the care and respect you deserve. We also regret that you did not receive the assistance you needed from our staff or Expedia's support. Your feedback is valuable, and we will work to e... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope you will give us another chance in the future.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.