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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room OK, You had to ask or towels when needed, Grab and go breakfast only supplied coffee as drink
Business response:
Dear Deborah, Thank you for your feedback. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Bo breakfast.. they want to charge $10 for an extra towel
Business response:
Dear Tammy, We are sorry to hear our breakfast and amenities did not meet your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. We appreciate your valuable feedback as we are dedicated to maintaining a high standard of service for our guests. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your input.Sincerely,Hotel Mana... read more
The room smells like piss and the chair cover was torn and looked old. Stayed there for four nights and if you need change of beddings and towels you will have to pay extra. Checked out of there a day early but haven't received my receipt which was told it will be sent via email. First and last time booking with this hotel.
Business response:
Dear Faleosina,Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience.Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If you have not received your receipt yet, we suggest y... read more
OK if you're desperate Run down, smells bad and looks dirty. Had to get air freshener, opening the window was not enough. Coffee yes, but no creamer, out for days and breakfast was cups of cereal and junk food. The grill area looks nice in the photo but the grills were so dirty we didn't dare touch them. Had to leave a day early and was told they could not credit me for the day
Business response:
Dear Guest, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we will address this with our housekeeping team for a thorough review and necessary action to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next ... read more
This hotel was a complete disappointment. The carpet in the room smelled strongly of dirt and cigarette smoke even though it was supposed to be a non-smoking facility. When we checked in the room only had 2 washcloths for 2 people staying 4 nights. When we requested more, the hotel wanted to charge us $10 for 2 additional washcloths. If we wanted the room to be cleaned while we were there, it was a $25 charge per cleaning. The people in the room above us were really noisy, so the next morning we asked to move to the top floo... read more
Business response:
We are sorry to hear that your stay was not up to your standards, unfortunately when you book through a 3rd party, we do not have the ability to adjust your reservation as per the terms and conditions you sign. We hope you will give us another chance to make it right.
The room smelled like urine. The “get and go breakfast “ consisted of coffee, tea or cocoa. Extremely loud with garbage trucks banging at 3:00 am. Super dissatisfied and would not recommend.
Business response:
We are sorry to hear that we fell short of your expectations, and we know how valuable a good night sleep is. Unfortunately, we do not have control of what time the city of Lawton picks up garbage.
The staff was friendly and helpful but otherwise the property its self was dingy and poorly kept. I was there 4 days and not once was the hallway vacuumed. The cabinets and bathrooms weren't cleaned well. And they didn’t even provide so much as coffee in the room. I definitely wouldn’t stay again.
Business response:
Dear Michelle, Thank you for your feedback and for recognizing the efforts of our staff. We’re sorry to read that your experience didn’t meet expectations regarding the property’s upkeep. Cleanliness and attention to detail are priorities for us, and your comments will help us address these areas for improvement. We genuinely regret that your stay was not as enjoyable as it should have been. On your next visit to the area, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.S... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give us another chance in the future.
Business response:
We are sorry to hear that your stay was not up to your expectations, and we hope you will give us another chance in the future.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.