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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t able to check in early. Arrived at 215 and had to wait until 3. Was told if I checked in early and would be charged $50. Not a fan. Also if you needed additional blankets or towels you would be charged. If you left trash outside your door you’d be charged. Be careful with the extra fees at this place. Very disappointed!!!
Business response:
Dear Karena, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arisen and apologize for the same. Your feedback is highly val... read more
My room smell like smoke. There was bugs in the bathroom floor. The furniture in the room look like cat got to it. Trash the arm and the cushions. The cable did not work properly. When i went to see if they receptionist can explain to me how to fix it. They said it happens. Give it a few hours it "might" turn back on.
Business response:
We are sorry to hear your stay was not up to your expectations. We hope you will give us another chance to make it right.
Business response:
We are sorry to hear your stay was not up to your expectations. We hope you will give us another chance.
I am not one to ever complain, but my experience at Extended Stay America was extremely disappointing. My room was damp and moldy, and despite our request to switch rooms, we were not allowed to. Maintenance came in to try to fix the issue, but with no luck. Our beds and everything in the room got damp. I ended up getting sick, coughing, and throwing up, so we had to switch to another local hotel. We had multiple rooms, and none of our other coworkers had a wet, mildewy, moldy room. When we brought up about our coworkers’ ro... read more
Business response:
Dear Ashley, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Our front desk team is always available to assist you with anything while you are our guest. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Please return; we hope to provide you wi... read more
Doesn’t have real breakfast like stated. No smoking anywhere on property. Rude staff.
Business response:
Dear Ruth, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
They wouldn't let me stay because I didn't have my i.d. but the person whose name the room was in had one and I can't get the money back on my card so I can stay anywhere else so I am out in the outside tonight for no reason
Business response:
Dear Linda, Thank you for sharing your experience. We are genuinely sorry to read about the issues you are having. We are looking into this matter; meanwhile, you can reach out to us at the hotel for any further queries. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
There wasn't anything hot breakfast or any cleaning services. The website claim it comes with all these additional amenities but it's like you're only paying to sleep there so it's basically false advertisement. Which was annoying.
Business response:
We are sorry to hear that your stay did not meet your expectations. We do hope you will give us another chance to make it right.
Advertise free breakfast on website but not not have. 1 day they did have muffins and cereal bars at the front desk. Also because I booked on a website and I checked out a day earlier than plan I could not be refunded by the hotel when asked at the front desk.
Business response:
Dear Angela, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Your remarks are vital; we will share them with our concerned team for improvement. Thank you for bringing this to our attention, and we hope we serve you again.Sincerely,Hotel Management
Business response:
We are sorry to hear that your stay did not meet your expectations. We do hope you will give us another chance to make it right.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.