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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There’s not free breakfast only little cups of coffee
Business response:
Dear Blanca, Thank you for choosing to stay with us. We recognize the importance of starting your day with a quality breakfast, and we sincerely apologize that your experience did not align with your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We hope the remainder of your stay was enjoyable, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management
Business response:
We are sorry to hear your stay was not up to your expectations. We hope that you will give us another chance to make it right.
I was on the second floor and the people in the room over me had a habit of stomping on the floor around 11 pm each night. Hard to get a good night’s sleep
Business response:
Dear George, Thank you for your feedback regarding the concerns during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take our guest's feedback seriously and would like to let you know for future visits; our front desk is available around the clock to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
I won't be coming back again- When we got there, the lights aren't working, the chairs leather are ripped, bathroom fixtures are rusty and the bathtub drain is clogged. I feel so uneasy because overall the room is dirty so does the carpet. We ended up checking out earlier than expected. Front desk is not too welcomy but it's okay. Also, this hotel advertised a free breakfast which consisted of coffee from the small room and you have to go grab your muffin or granula bar at the front desk.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how disappointing it must have been to face maintenance and cleanliness concerns, as well as a lack of a satisfying breakfast experience. Your comments are valuable, and we are addressing these areas to improve the guest experience moving forward. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Walls are very thin. Heard babies crying and dogs barking throughout the night. Beds were noisy and made our backs hurt.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We value your patience and would also like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible. We look forward to the opportunity to ... read more
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give us another chance soon.
Bed bugs Check in was smooth. Once we got to the room we left our luggage and left for dinner. Once we got back we noticed both beds were dirty and had bed bugs. Both beds had what looked like bodily fluids. I took pictures to show front desk. We were told we were welcome to check out. Claiming they had no other available rooms. We had to find another place to stay at 11pm.
Business response:
Dear Andrea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Muy mala esperiencia con el personal que nos atendió en el check in. El desayuno muy pobre, no hay opciones solo café y muffins.
Business response:
DearMilka, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed guests. This is not typical of our regular performance, and we will address it appropriately. Also, we will ensure that your feedback is shared with our leadership team to improve our breakfast offerings and better cater to the preferences of our guests. We look forward to delivering a pleasant and seamless experien... read more
We paid for a hotel that provided free breakfast just for them to have no breakfast so I didn’t get what I paid for.
Business response:
Dear Alexander,Thank you for your feedback. We sincerely apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We understand how vital this amenity is and regret that it was not as expected. We will surely consider enhancing our amenities going forward. We appreciate your understanding and hope to have the opportunity to provide a more complete and satisfying experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.